PROFESSIONAL SERVICES

Pre-Sales Support and Consultancy Services

Professional Services and Project Management

Support and Service Level Agreements

• Studying and analyzing the customer’s requirements
• Investigating the IT/Telecom infrastructure
• Analyzing the existing infrastructure limitations
• Project scope designing
• Provide initial budgetary pricing
• Customized presentations to the end-customer
• Preparing the Technical & Commercial proposals with a suitable product(s) and required integrations
• Educating the customer on the proposed project scope limitations if any
• Following with the CTO & reviewing the Project technically
• Overall associated Pre-sales activities across all the products

• Complete in-house technical expertise
• Professional Project Management
• Technical project scope finalization
• Finalizing project deliverables for each phase
• Project scheduling
• Implementation, integrations, and testing
• Project signing-off
• Professional training
• Detailed project handover documentation
• Strong relationships with Principles for 2nd　level technical support
• Extended & hot-swap warranties

• Telephone SLA: Support only by Telephone
• Standard SLA: Regular office hours support
• Premium Remote SLA: Off-site 24X7
• Premium on-site SLA: On-site 24X7
• Hot-Swap facility